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Policies

Payment

Hickory Hill accepts MasterCard, Visa and Paypal.  We do not accept cash, cheque or cash-on-delivery (C.O.D.) as we operate an online payment system only.

Can I change or cancel an order?
Orders can be changed or cancelled once they've been submitted provided that the order has not been dispatched. Please email us as soon as possible if you would like to change or cancel an order. Where an order has already been dispatched we will be unable to modify it. Please note that where an item has been personally monogrammed, that item is not eligible for refund or exchange.

Security

We know that security is a major concern to many of our customers.

We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet. Hickory Hill Home utilises eWay for secure online payment gateway. eWAY is a Tier-1 PCI DSS compliant payment gateway which is audited daily and provides the most secure payment platform available to the market. All personal and payment information is encrypted and securely processed without you leaving the security of the Hickory Hill Home website.

We do not store client credit card details, and we use secure 128-bit RapidSSL encryption on any pages where confidential data may be entered for credit-card payment purchases.

Should you have a payment query or concern following a completed payment, please contact us at info@hickoryhillhome.com.

Privacy

We respect your privacy and are committed to protecting it.

We guarantee that any information shared with Hickory Hill Home will remain confidential, and will not be disclosed to any third party. We will only use your personal information when authorised to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. We do not retain any billing information, including credit card details and shipping addresses, so you know your information will always be safe. If you are registered with us and would like us to remove you from our marketing list, or update your details, please contact us at info@hickoryhillhome.com.

Pricing

All prices quoted on this website are accurate at the time of publication, are quoted in Australian dollars and where appropriate are inclusive of GST (goods & services tax) at the current rate. For orders outside of Australia, the customer will be responsible for the payment of any customs or import duties levied once the package reaches the destination country.