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Shipping & Policies

SHIPPING

Orders of $150 or more will receive FREE DELIVERY

A flat rate of $9.95 applies for orders under $150 for Australia and New Zealand. We also offer an express shipping option for a flat rate fee of $15. 

Delivery times are generally 3-5 days from placement of order. An email will be sent with tracking information when the order is dispatched from the warehouse.

International delivery is $25 to the rest of the world. This does not include any taxes or duties which may be applied by customs at the destination country; any duties or taxes payable are the responsibility of the delivery recipient.

PAYMENT

Hickory Hill accepts MasterCard, Visa and Paypal.  We do not accept cash, cheque or cash-on-delivery (C.O.D.) as we operate an online payment system only.

Can I change or cancel an order?
Orders can be changed or cancelled once they've been submitted provided that the order has not been dispatched. Please email us as soon as possible if you would like to change or cancel an order. Where an order has already been dispatched we will be unable to modify it. Please note that where an item has been personally monogrammed, that item is not eligible for refund or exchange.

SECURITY

We know that security is a major concern to many of our customers.

We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet. Hickory Hill Home utilises eWay for secure online payment gateway. eWAY is a Tier-1 PCI DSS compliant payment gateway which is audited daily and provides the most secure payment platform available to the market. All personal and payment information is encrypted and securely processed without you leaving the security of the Hickory Hill Home website.

We do not store client credit card details, and we use secure 128-bit RapidSSL encryption on any pages where confidential data may be entered for credit-card payment purchases.

Should you have a payment query or concern following a completed payment, please contact us at info@hickoryhillhome.com.

PRIVACY

We respect your privacy and are committed to protecting it.

We guarantee that any information shared with Hickory Hill Home will remain confidential, and will not be disclosed to any third party. We will only use your personal information when authorised to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. We do not retain any billing information, including credit card details and shipping addresses, so you know your information will always be safe. If you are registered with us and would like us to remove you from our marketing list, or update your details, please contact us at info@hickoryhillhome.com.

PRICING

All prices quoted on this website are accurate at the time of publication, are quoted in Australian dollars and where appropriate are inclusive of GST (goods & services tax) at the current rate. For orders outside of Australia, the customer will be responsible for the payment of any customs or import duties levied once the package reaches the destination country.

RETURNS 

If you are not completely happy with your purchase, you can exchange or return your items within 60 days for a full refund (excluding shipping charges).

We exchange or refund any unused products returned in the original packaging with all the labels intact.

Used or damaged items will not be accepted for return or exchange.

Please note that delivery costs and gift vouchers are not refundable. Gift vouchers cannot be returned or exchanged for cash.

HOW TO MAKE A RETURN

Go to the RETURNS MANAGER page and follow the prompts. If you are needing help please contact our team at info@hickoryhillhome.com

Package carefully and ensure all packaging and original garment labels are included in the shipment.

Please keep in mind that you are responsible for the safe delivery back to Hickory Hill Home of all returns; we recommend using tracking.

Ship to:

HICKORY HILL RETURNS
PO BOX 626  
AVALON NSW 2107

We will exchange your goods or refund your payment as instructed upon receipt of the goods and inspection of their condition.

Refunds are always made in the manner of the original purchase, for example, credit card payments will have refunds placed on the same card.

DAMAGED ITEMS

Please contact us immediately if you discover a fault with any Hickory Hill Home item after arrival (unless of course the item has been clearly marked as a second or damaged stock) - info@hickoryhillhome.com

CARE INSTRUCTIONS


Hickory Hill Home products are generally made of 100% natural fibres - predominantly cotton and linen. Please ensure you follow the care instruction labels on each product to achieve optimal performance and longevity. We encourage washing all products prior to using and avoiding laundry products which contain oxygen based bleaching agents. 

All our products are designed to be used for everyday and we encourage environmentally friendly care processes - washing in cold water and line drying. 

 FIRE HAZARD WARNING FOR SLEEPWEAR

All Hickory Hill Home sleepwear is designed to comply with Australian standards (AS/NZS 1249:2003 - Australian and New Zealand Product Safety Standards for Children's Nightwear).

* Always buy correct fitting nightwear for your child
* Nightwear that is snug fitting is less likely to catch fire than loose fitting nightwear
* Always keep children at least one metre away from heaters and other sources of heat
* Keep children away from naked flames such as candles, fireplaces and gas stoves
* Where possible, use fire guards or screens to shield children from all sources of heat or naked flames 

Any questions, please ask. We are always here to help - Email info@hickoryhillhome.com